As part of our ongoing research on service work, the MPI is examining the City of Toronto’s Food Handler Certification Program (TFHCP). As you may know, the TFHCP was instituted in 2006 with the aim of improving safety and reliability of food products in the City. Our team is currently interested in gauging the level [...]
Tag Archives: Service Class
America’s Largest Service Companies: Finding Service-Intensive Firms
March 9, 2011
Which firms on the Fortune 500 rely most on service workers in their operations? The Strength in Services team set out to answer this question as part of its research into best practices for managing service workers. Under Fordism, the practices of large manufacturers were indicative of an entire system of large-scale manufacturing. The way [...]
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June 8, 2011
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